FAQ's

PHNX cases will protect your phone from scratches and general wear and tear.

Yes it will add some grip. It's not going to be as grippy as a TPU plastic case but it will offer a little more grip than no case at all.

Made from polypropylene, a flexible, hard plastic that fits tightly and precisely around your phone.

Yes!

We ship worldwide to most countries, with some exceptions. We have fulfillment centers around the world to ensure you get your order as soon as possible. See our shipping rates

You can track your shipments here. We recommend first calling the courier company first to verify the status. Still having trouble? Send a message to hello@phnx.shop to get in touch with us.

You should be receiving an order confirmation to your email once an order is placed. Please make sure to check your spam box as well. If you’re still having issues with your new order, please contact our support team at hello@phnx.shop

A shipment tracking number will be generated and sent to your email once the courier picks up the package for delivery. After an order is placed, it could take up to 2-4 days for the tracking information to arrive in your email inbox. The tracking information can take 2-4 business days after an order is placed. Please make sure to check your spam box if you haven’t received a tracking number within that time frame.

All order cancellations and changes must be communicated to hello@phnx.shop within 12 hours, in order to process the request.

If anything happens to your PHNX thin case, we’ll ship you one (1) replacement under our 2-year warranty policy. This includes any damages, cracks, case warping, stretching, and so on.

All PHNX case orders come with a 30-day money back guarantee. We’ll provide a full refund (excluding shipping fees) within 30 days of purchase. Some exceptions may apply. Redeemable once per customer.

We would be glad to help you out. You can use our contact form, email us at hello@phnx.shop or call us toll free at: +1 888-551-0905